At First Class, our primary goal is to bring a five-star customer experience to your service drive. With our automotive hospitality service, you can expect every door to be opened and every customer to be greeted warmly and professionally. Our services will allow you to reduce your overall costs, boost your CSI score, and provide the luxury experience your customers deserve.
We strive to help your facility create a positive and friendly customer experience. We are able to design a custom suite of services specific to your dealership. We understand the importance of guest hospitality and satisfaction.
OUR SERVICES INCLUDE:
All First Class service personnel are led by one of our Valet Managers, who is the dealership’s direct on-site manager. Our Valet Managers must possess at least three years management experience in valet or dealership management.
Our Greeters are the first impression of your dealership and provide a luxury-level experience as soon as your customers step out of their vehicles. Our experienced and knowledgeable staff can assist with any questions your customers may have. They direct and/or escort your customers to a service advisor to provide a positive impression of your business. Our Greeters will also inspect and take photographs of every vehicle that enters the service drive. From opening every door and carrying every bag, our Greeters anticipate every customer’s needs.
Our Valet Attendants know how to manage an influx of cars and keep the service drive organized. Using a mapped-out floor plan, our attendants are able to maximize all available parking space to ensure safety and security. Some responsibilities also include placing floor mats and seat covers inside of each vehicle as well as checking the tire tread and wheel alignment to decrease the wait time for each customer.
Our Shuttle Drivers provide a luxury experience to make your customers as comfortable as possible. From pickup to drop off, safety is our number one priority. Each driver has an impeccable driving record and realize the importance of putting the customer first.
We know how important wash quality is on customer surveys. The cleanliness of all vehicles is not only a direct reflection of our entire service team, but more importantly: your business. To ensure quality, we’ve instilled a rigorous wash and detail plan to ensure each vehicle exiting your lot is in pristine condition. By paying attention to the slightest detail, all service vehicles will not only be thoroughly cleaned, but they will exceed customer expectations.
At First Class, we take pride in our appearance. All of our attendants are well dressed and well groomed for a polished, professional look. We provide three separate uniform styles:
All uniforms are worn with black dress pants and black shoes.
Upon request, First Class is open to the idea of having our staff wear the uniform of your dealership.
First Class maintains strict hiring criteria with careful screening of all applicants including a thorough review of references. A full background check as well as a motor vehicle report (MVR) is conducted for each individual.
Upon hiring, every staff member undergoes a rigorous training program to learn proper customer service and other skills including: communication, awareness and responsiveness to situational needs.
First Class attendants open every door and greet every guest with a smile and warm welcome. They are well mannered, courteous, respectful and sensitive to each customer and offer assistance upon entering and leaving your facility. We provide our clients with dedicated employees who are determined to provide your guests with the five-star experience they deserve.
First Class is more than capable of handling any valet parking operation requiring 1-30 valet attendants on any given day.
Each time First Class has acquired a new location, the level of service has drastically improved. Examples of improved service include:
First Class Valet provides an extensive liability insurance policy to safeguard you and your guests.
Covers pedestrians and property damage.
Covers fire, theft and collision to all valet parked vehicles.
Covers any injury a valet attendant may incur.
Provides additional coverage over and above our standard limits of liability.